Privacy Policy

What Personal Data we Collect

The provision of your personal data is a requirement necessary to fill in questionnaires and enquiries, access the services described in our Website or for the processing of orders ("Services").

We will collect your personal data if you voluntarily submit the information to us. If you choose not to submit your personal data to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our services. You may access, update your personal data submitted to us or withdraw your consent at any time by contacting us.

We thank you for providing us with complete and accurate data, and please do inform us if your data needs to be updated. If you do not provide us with complete and accurate data, or if you do not inform us that your data needs to be updated, we may not be able to provide you with the Services.

We may collect the following categories of your personal data:

• First name and last name
• Title
• Profession
• Gender
• Age - Date of birth
• Country of residence or nationality
• Payment information
• Contact information (e.g. address, email, contact number, address)
• Social media account ID
• Vision correction (especially when processing orders from eye care professionals)
• Products you use
• Personal interests and preferences

How We Use Personal Data We Collect

We only use your personal data within the limits authorised by the laws and regulations. Sometimes, we use your personal data because the laws and regulations require us to do so. In any case, we do not make any automated decisions solely on automatic processing which may produce legal consequences concerning you, or which may significantly affect you.

We use your personal data for the following purposes (the "Purposes"):

1. For web analytics and to improve our Website
2. For contests, newsletters and other subscriptions, online applications
3. For managing enquiries, whether or not they pertain to the supply of products by us
4. For contact purposes and in contact forms
5. For the use of our digital services (e.g. online platform, authentication, subscribing to/ unsubscribing from newsletters, for the use of applications, and for letting you know about products that may be of interest to you)
6. For processing, administering and/or managing your relationship with us (when we manufacture our products, the eye care professionals may need to provide us with your personal data); And
7. For statistical analysis purposes, after anonymisation of the data.

How We Protect Personal Data

We have measures in place to protect your personal data against unauthorised access, use, or disclosure, including without limitation:

• We implement and maintain sophisticated technical measures to ensure that your personal data is recorded and processed in complete confidentiality and security.
• We implement and maintain appropriate restrictions on access to your personal data, and monitoring of the access, use, and transfer of personal data.
• All of our employees who have access to your personal data are required to enter into non-disclosure or similar agreements, which imposes obligations on them to comply with our data privacy and confidentiality requirements.
• We require any business partners and third party service providers with whom we may share your personal data to comply with any applicable data privacy and confidentiality requirements.
• We provide data privacy training on a regular basis to our employees and third parties who have access to personal data.

Though Essilor will take reasonable measures to protect the personal data, no method of transmission over the internet or method of electronic storage is completely secure.